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Monday, July 26, 2021

SM and DFA Signs Agreement for Consular Services in CDO

SM Supermalls and The Department of Foreign Affairs (DFA) has signed a five-year deal to make available to the public the consular services in Cagayan De Oro last July 2. The signing was helf at the MAAX Building in Pasay City and was attended by SM Supermalls President Steven Tan, SM Supermalls SVP for Operations Bien Mateo, DFA Civilian Security & Consular Affairs Undersecretary Brigido Dulay, DFA Consular Affairs Officer-In-Charge Senen Mangalile , and DFA CDO and Aseana executives who attended virtually. 

"We are honored and privileged to be of service to the CDO community as we help the DFA open another consular officer that will ensure the delivery of passports and other consular services conveniently and efficiently," said Steven Tan, SM Supermalls President. 

SM is providing DFA space in SM CDO Downton Premier to operate its Consular Office, from Monday to Friday at 10AM to 6PM beginning this July. This is the 8th Consular Office at SM Supermalls, the seven others are located in SM Megamall, SM City Manila, SM City Baguio, SM CIty Davao, SM Cherry Foodarama Antipolo, SM City San Pablo, and SM City Dasmarinas.

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 "We hope to serve the public better with an efficient and effective seamless delivery of government services including the processing and issuance of passports with minimal to no inconvenience to the public. With the opening of this additional consular office that is hosted by our private sector partner, SM Supermalls, the CDO community can now conveniently and safely access our consular services," shared DFA Usec Dulay. 

The Public-Private partnership is part of DFA's commitment to making their consular services more accessible to the public and fast-track the application for and renewal of passports. Aside from the 8th consular offices, the DFA has also entered into an agreement with SM Supermalls for Temporary Offsite  Passport Services Centers in SM Mall of Asia, SM North EDSA, and in SM Aura to address backlog and provide more appointment schedules for passport applicants and renewals which have been affected by the pandemic. 

"With the DFA Temporary Offsite Passport Services Centers, we can increase our passport production capacity despite the pandemic. Our passport applicant and renewals don't have to flock to the DFA offices and put themselves at risk of getting exposed to COVID-19," added DFA Usec Dulay.


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