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Monday, July 6, 2020

OYO Sanitized Stays

OYO Hotels & Homes recently rolled out its Sanitized Stays beginning this month. Under this campaign, OYO will implement strict measures about hygienic protocols in the hotels and partner homes.

Check-in & Check-out: The hotel chain will not only implement social distancing inside the premises during check-in and check-out but guests will need to upload their IDs and other details so as to lessen staff interaction. Payment process are also being restructured.

Minimal Contact Service: Room service process will also be changed to adhere to social distancing measures.

Sanitized Stays Tag: OYO properties enrolled in the platform will have the Sanitized Stays logo displayed on the OYO App and Hotel Booking Platforms. Prior to this, all properties will go through an initial check and regular checks for compliance.

Training of On-Ground Teams: New training modules will be given to all the staff and they will include the following-

1. Health screening that includes temperature check and symptoms for both staff and guests. Guests, vendors and contractors will also be required to provide a complete travel and health declaration.
2. Proper disinfection of the space frequently with the placement of hand sanitizers at the reception area and the increase need to wear safety gear.
3. In-room dining is encouraged and avoid all public areas.
4. Distance markers on floors to highlight the correct physical distance people must adhere to.
5. Luggage will be handled by guests unless the guest is a senior citizen or PWD. All luggage will also be sanitized.
6. Policies for dealing with outside suppliers and contractors complying with health advisories and government regulations.
7. Property management to oversee the property's housekeeping practices.

"In the wake of the Covid-19 pandemic, the hospitality industry is facing a new normal in the way we operate. As a brand committed to offering safe accommodation options, OYO is proactively leading the change in housekeeping and cleanliness protocols within the hospitality industry, across all OYO properties. In this industry, maintaining the trust and confidence of guests is key- and this is reflected in the guest-first approach OYO is taking through our new protocols, in order to provide reassurance and peace of mind to guests," said Ankit Gupta, Country Head, OYO Homes & Hotels Philippines.

Hotel proprietors and staff can also exercise discretion to accept or decline guests who exhibit signs and symptoms associated with Covid-19. The Department of Health's Crisis Preparedness and Response Centre (CPRC) will be contacted if guests and staff show any sign of symptoms.


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