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Thursday, August 6, 2020

Globe Keeps Customers Safe Through Use of Digital Channels

Due to the pandemic and the still rising Covid-19 cases, key cities in the country has shifted once to Modified Enhanced Community Quarantine which limits people from going out and it also mean that most establishments will be close again and delivery services will be limited also. But even with this scenario, Globe is assuring its customers that they will continue to receive their updated monthly billing statements, through digital channels. With this, both customers and messengers are safe.

"We understand the need of our customers for updated billing information and we strive to serve them as best as we can. In view of the challenges that we are all facing, we deemed it necessary to shift to electronic billing for the health and safety of our customers. This will also ensure the on-time delivery of their monthly statements will messengerial services are hampered by the current situation," said Rizza Maniego-Eala, Globe Chief Finance Officer.

All Globe postpaid customers, including business and enterprise clients, will be automatically shifted to paperless billing and will be notified of their monthly bill via text and/or their registered email address. This is in compliance with the National Telecommunications Commission (NTC) guidelines on electronic billing.

For customers to get their up-to-date billing statement, Globe is encouraging customers to download and install the GlobeOne app (for mobile and broadband) and Globe at Home app (for broadband only) from Google Play or App Store.

"We really need to work together so that the impact of these changes will be minimal. We are making this appeal so we can reach all our customers and provide billing services in a timely manner," said Eala.



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