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Wednesday, November 20, 2019

The BPI Digital EcoSystem

The future of banking is in Digital EcoSystem. Most often, people are now always on the go and find it time-consuming to fall in line in banks to pay bills, etc. With Digital Banking, every transaction is literally within reach via one's fingertips.

Bank of the Philippine Islands (BPI), the country's pioneer bank has created a digital ecosystem to make all this possible right here, right now. "What we are creating is a lifestyle enabled by digital banking. It's about helping people act in a more digital way, allowing them to get a lot of things done without missing out. Our digital ecosystem aims to make this possible," said Noel Santiago, BPI Chief Digital Officer.

BPI's digital ecosystem are: Open Banking and the BPI Digital Platforms- BPI Online Banking Website and the BPI Mobile app.

"Our open banking is far-reaching and with near-limitless possibilities. We are capitalizing on this to grow our network of trusted partners so that clients can easily and conveniently transact via one app or website, wherever they are, whatever they need," added Santiago.

These nine partners with 36 services include GCash, Lazada, and Paymaya. Clients can load e- wallets to shop and travel with ease, pay bills and transfer funds for their personal errands.
BPI has also launched Bea of BPI, the first conversational banking app in the Philippines, giving clients the convenience of having the equivalent of a personal banker who can provide one’s account balance, or help transfer money to someone.

With these channels, you can send money to your own accounts, other enrolled accounts, anyone via QR code, or even to other banks. You can also view, subscribe, or redeem investments. You also have better control of your debit cardsset withdrawal limits, set purchase limits, temporarily block card, or turn on international access. For hassle-free banking at the branch, you can also set branch appointments in advance through the website.

“By logging in to our channels, we are providing our clients the easiest options to do their financial transactionsmore partners, more potential for our platforms, more access for you. At the end of the day, it’s about you, our clients, logging into the amazing digital ecosystem of BPI,” he added.
With 70 online banking and 40 mobile app features, BPI’s digital channels have the most extensive list of digital capabilities of any local bank.

A digital ecosystem will create a more financially inclusive society. However, for this ecosystem to flourish, it also requires a transformational shift in mindset -- to unlock its great potential to improve everyday life according to BPI Chief Operating Officer Mon Jocson.

“A digital transformation is not just about applying new technologies. It’s also about changing mindsets and transforming culture. We are trying to influence our clients to adopt digital behaviors and develop a digital culture, just as we inculcate the same in our workforce so we can enhance customer experience as well,” said Mr. Jocson. 


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